Last updated: March 2025

Cancellations

Orders cannot be cancelled once placed, as production begins shortly after confirmation to ensure timely delivery.

If you have doubts about a design or whether a specific customisation is possible, we strongly encourage you to consult with us before placing your order:

Design or Size Changes After Ordering

If you need to modify your order — such as a change in design, size, or personalisation details — you may contact us within 1 hour of placing the order:

• WhatsApp: +91 75071 11516
• Email: hello@aureliaartistic.com

Our team will review your request and respond within 24–48 working hours. Changes requested after this 1-hour window may be chargeable or may not be possible depending on the stage of production.

Refunds

We do not provide refunds for items with design-related queries or size change requests, as these can be resolved by consulting with us prior to placing the order.

Store Credits

In eligible cases, a store credit may be issued after confirmation from our team. Store credits are valid for 90 days from the date of issue and can be applied to any future order on our website or via WhatsApp.

For store credit queries, write to hello@aureliaartistic.com.

Approved Refunds

If a refund is approved by our team after review and inspection, the amount will be credited to your original payment method within 3–5 working days from the date of approval.

Returns & Exchanges

We do not accept returns or exchanges for orders, owing to the entirely custom and handcrafted nature of each piece.

Damaged or Incorrect Products

If you have received a damaged or incorrect item, please contact us within 72 hours of delivery:

• Email us at hello@aureliaartistic.com with your order number and clear photographs of the damaged/incorrect product
• Our team will respond within 24–48 working hours
• Once confirmed, a replacement will be dispatched within 3–4 business days
• Delivery of the replacement will take 5–8 working days depending on your location

Requests raised after the 72-hour window, or without photographic evidence, may not be eligible for replacement.

Last updated: March 2025

At Aurelia Artistic, custom and personalised orders are at the heart of what we do. Here are answers to the questions we hear most often. Don’t see yours? Just WhatsApp or email us.

About Custom Orders

What counts as a custom order?

Any order that involves personalisation — such as names, dates, custom colours, monograms, specific themes, or bespoke packaging — is considered a custom order. Our varmala preservation service is also a custom order as each piece is uniquely made from your flowers.

Can I see a design preview before my order is made?

Yes — for most custom orders, our studio will share a digital design preview or reference concept for your approval before we begin production. We want you to feel completely confident before we start crafting.

How do I place a custom order?

Timelines & Pricing

How long does a custom order take?

Custom order timelines vary depending on complexity and quantity:

• Personalised single items — 5–8 business days
• Custom gift sets or hampers — 7–10 business days
• Varmala preservation — 10–14 business days
• Bulk custom orders — discussed and confirmed at the time of order

We recommend ordering at least 3–4 weeks in advance for weddings, events, or festivals to allow sufficient time for design, crafting, and delivery.

Is there a minimum order quantity for custom products?

Most custom items can be ordered as a single piece. For bulk custom orders with custom branding or packaging, a minimum of 20 pieces is required. Please see our Bulk Orders section for more details.

How is custom pricing determined?

Custom pricing depends on the type of product, level of personalisation, quantity, materials, and packaging. Pricing will be shared transparently in your personalised proposal with no hidden charges.

Varmala Preservation

What is varmala preservation?

Varmala preservation is the art of encasing your wedding garland (varmala) in premium resin to create a timeless keepsake frame or décor piece. The dried florals are carefully arranged and set in crystal-clear or tinted resin — preserving the memory of your wedding day forever.

How do I send my varmala to Aurelia Artistic?

After placing your order, our team will guide you on how to dry and pack your varmala correctly for shipping. Please do not ship without prior instructions, as incorrect packing can damage the flowers.

Can I choose the frame style and colour?

Yes — we offer a range of frame styles, resin tones, and customisation options. Our team will share a catalogue during your consultation.

Last updated: March 2025

Aurelia Artistic specialises in large-scale, bespoke gifting for weddings, corporate events, and boutique retail. Whether you need 20 pieces or 2,000, every single item is handcrafted with the same care and attention.

Who Is This For?

• Wedding planners & couples — favors, bridesmaid gifts, trousseau inserts, mehndi décor, table centrepieces
• Corporate HR & gifting teams — Diwali hampers, onboarding gifts, client appreciation sets, award tokens, desk décor
• Event management companies — event giveaways, branded gifts, luxury table favors
• Boutique stores & resellers — curated collections, white-label products, retail-ready packaging
• Interior designers — décor accents, custom installations, gifting collections for clients

What We Offer

How to Place a Bulk Order

Lead Times

We strongly recommend contacting us 4–6 weeks before your event or deadline to ensure adequate time for design, production, and delivery. For orders during peak season (October–February), please allow additional time.

Last updated: March 2025

At Aurelia Artistic (“we”, “our”, “us”), we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have over it.

This policy applies to all information collected through our website aureliaartistic.com, as well as through our WhatsApp, Instagram, and email communications.

Information We Collect

Information You Provide Directly

• Contact details — name, phone number, email address
• Delivery address — required to process and ship your order
• Order details — product preferences, personalisation details, event dates
• Payment information — processed securely via third-party payment gateways (Razorpay / Cashfree). We do not store card or banking details on our servers.
• Communication records — messages sent to us via WhatsApp, email, or our website contact form

Information Collected Automatically

• Device information (browser type, operating system)
• IP address and general location
• Pages visited and time spent on our website (via standard analytics tools)
• Referring website or platform

How We Use Your Information

• To process and fulfil your order, including customisation and delivery coordination
• To communicate with you about your order status, dispatch, and any issues
• To send you updates about new collections, offers, or studio news (only if you have opted in)
• To improve our website and customer experience
• To comply with legal obligations under Indian law

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Sharing of Information

We share your information only as necessary to fulfil your order:

• Courier / logistics partners — to deliver your order (name, address, phone number only)
• Payment gateways — Razorpay / Cashfree process your payment securely. Their own privacy policies apply.
• Legal authorities — where required by Indian law or court order

Data Retention

We retain your order-related information for a minimum of 2 years for accounting and legal purposes. Communication records are retained for as long as reasonably necessary. You may request deletion of your data at any time (subject to legal retention requirements).

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use the site. You can disable cookies through your browser settings, though this may affect the functionality of certain features.

Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, email us at hello@aureliaartistic.com.

Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you to contact us through our official channels only.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised date. We encourage you to review this policy periodically.

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